Tag Archives: ideas

And our backs get straighter with practice

 

220px-Man%26chimpbrains

Mimicry is the progenitor of bias.

The really important stuff we have to imagine on our own.

Of course that takes practice and practice and more practice.

And it must be done when no one else is around.


MUD PIES MAKE MY DAY
Photography:         Sandra Schou

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THOSE KILT & TASSELED POINTY-TOED SHOES

Lee_Broom

THE NORDSTROM WAY by Robert Spencer and Patrick D. McCarthy

 Last year I read The Nordstrom Way by Robert Spencer and Patrick D. McCarthy, published in 1995  (printed on acid-free paper) by John Wiley and Sons, Inc.

From the front inside flap:  “When it comes to customer service, Nordstrom’s standards are ‘what we all shoot for’ declares David Glass, president and CEO of Wal-Mart. ‘The Nordstrom Way’marveled correspondent Morley Safer in a SIXTY MINUTES profile, is ‘not service like it used to be but service like it never was.’

And to that I would like to add a personal memoir.

From an earlier post entitled Nordstrom Shoes:

“I own a pair of shoes that occasionally draw curious glances from friends who know me to be choosy in my selection of apparel. Recently, a pal of mine, who like my long-since departed parents spent most of his career working in the garment industry, asked me. ‘Lee, where on earth did you find those pointy-toed shoes?’

During the Seventies, Nordstrom Department Stores assembled a promotional package to test the Phoenix market.  It included round-trip airfare with the newly formed Southwest Airlines, Friday and Saturday nights at the Bonaventure Hotel, two lavish breakfasts rivaling the Las Vegas buffets of the day and generous discounts. I took part in the maiden voyage which left me with wonderful memories.

Atop one of the hotel towers was a park with trees and grass and hotel staff pampering and pandering about and pigeons to distract us from the tacky looking view of older, seedier tenements less than a block away. I compared this event with similar trips I occasionally took to Las Vegas in those years which included young, attractive people of both sexes apparently hired as shills to engage us in friendly banter as we pored over the hundred-dollar shirts and theBallys and Cole Hahns in the leather footwear departments.

I smiled at the question and replied.  ‘At Nordstrom, John; I bought them at Nordstrom.’

This memoir is typical of The Nordstrom Way. In the next few years I would receive similar complimentary forays into newsworthy events on the American scene; the opening of EPCOT Center, the maiden flight of Southwest Airlines, and to many other Grand and Glorious celebrations, many of which were inspired by The Nordstrom Way.

As a member of The Phoenix Press Club this type of pampering of members of the press were not new; it was the level of personal involvement of those who put on these extravagant displays of public persuasion that made them stand out. It was the Nordstrom application of intimacy that change the way the American Corporate World did business.

This kind of community outreach has pretty much been replaced in recent years by the forceful collection of personal data. As an American business man, I am committed to the continuation of The Nordstrom Way of personal involvement in my way of doing business and in maintaining friendships.

By Lee Broom From Leadership: A Love Story.

ADDENDUM: Recently  I was looking through The Nordstrom Catalogue and noticed in the men’s shoe department, dress shoes ranging from $75 to $2000; my KILT AND TASSLED POINTY TOED SHOES were displayed among them for roughly $750.

I looked down at my feet. With a bit of spit and some very, old-fashioned polishing those shoes look great once again beneath the rough and tumble blue jeans cuffs now resting above them.

 

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Some Of My Favorite Introverts.

 

 

bathroom 1 014

These are some of the books and the authors who wrote them that helped to point me in the direction that Morris calls Leeward,

 

EINSTEIN The Life and Times by Ronald W. Clark.

Meister Eckhart TEACHER AND PREACHER edited by Bernard McGinn

THE MUMMY CONGRESS by Heather Pringle

SPARKS of GENIUS by ROBERT AND MICHELE ROOT-BERNSTEIN

THE GOD PARTICLE BY LEON LEDERMAN WITH DICK TERESI

THE VOICE OF REASON BY AYN RAND

REFLECTIONS FROM THE SHINING BROW by KAMAL AMIN

THE PORTABLE VOLTAIRE edited by BEN RAY REDMAN

MY HOPE FOR PEACE by Jehan Sadat

AN INTRODUCTION TO LANGUAGE by Victoria Fromkin and Robert Rodman

WISDOM of the AGES by Wayne W. Dyer. This is a very useful book. each chapter begins with a quote from a famous thinker from history following with insightful comments.

THE LOST CIVILIZATIONS OF THE STONE AGE

by RICHARD RUDGELY

100 Great Operas by Henry W. Simon

You Tube for Business by Michael Miller

BECOMING A PERSON OF INFLUENCE by John C Maxwell and Jim Dornan.

GÖDEL, ESCHER, BACH: an eternal golden braid. Douglas R. Hofstadter

EXCURSIONS ~ Essays for all Seasons by KAMAL AMIN. I’ve known this man since 1977. A close friend, a brilliant thinker, Kamal is in demand as a public speaker at home and abroad.

 

I want it to be as a quail.

Lee_Broom

 

As an art dealer I am often asked for my expertise in determining the value of a work of art or antique passed on to them by Aunt Minnie or Grandpa Frank; the interrogator of the moment appears to hope that by meeting me that they have stumbled into their own Road Show host who is about to make them rich for a month or two.

Of course a competent appraiser is competent not because of on-the-spot knowledge but by competency as a researcher. To carry that much stuff around in ones’s head, even as a specialist in one small area would drive most people mad. Add to that the fact that such knowledge is amended every second of every hour and we have light-years of information to edit.

And that’s how it is with life in general for all of us. In our professional lives we learn how to research and maybe we pick up a few tidbits of stable factoids which help to enhance our aura of concern in our supposed area of expertise. And in our personal lives we solve the most difficult research problems by adopting the views of whatever groups seem to influence us the most.

And on it goes.

If I return for another crack at life I want it to be as a quail.

No particular reason; I just like and respect quails.

012

There’s a quail in this picture somewhere.

 

FISHBAIT

 Lee_Broom

“Oliver was a thinker. He was a man of few biases, He was seldom tempted to prove anything to himself or others; his tool for learning was the tool of discovery. And, if he heard or read or even thought something that did not logically conclude from preceding statements his brain would stop dead in its tracks.

‘What?’ he’d say to himself, ‘that can’t be right’ and without even having to test the idea his brain would present an instant YouTube of information whizzing before his inner vision on mega-fast-forward and satisfied, he’d then move on to the next thing, unless of course his discovery was important enough to stop for a moment and commit to the three by five Wexford memo pad in his shirt pocket.  

Oliver’s thinking skills appeared almost immediately. he spoke before he walked. began his career in sales and customer service in the seventies and was a very fast learner. Today his listening and reasoning skills serve him well in his work; Oliver is a very successful Customer Service Representative. His careful attention to listening well and for asking the right discovery questions has provided him with a great income and an excellent reputation among his peers. But one day he was surprised with something for which he had no answer. He had listened carefully. He found an opening and asked a few YES questions and then made a suggestion to the client whose spontaneous reply  was ‘Why?’.

Oliver squirmed and fidgeted, he hemmed and he hawed and as he struggled for to regain control of his faculties he discovered that he was talking to himself.”

From Leadership: A Love Story. By Lee Broom.

 

Talking to ourselves can sometimes be an impediment to success; it can also be an excellent tool for success. But never should it be a part of our conversation with a prospect. And never, ever will a successful CSR ask a prospect or a client “Why” about anything.

The same heed must be taken when the person on the other end of the line asks “Why”. Oliver, realized later than he could have easily segued into responses explaining “How”, “What”, even “Who”, “Where” or “When”.

We like to think that today we are more sophisticated than the Olivers of decades past with our iPads and smart phones but the real tools are the ones we carry between our ears. We may have a slightly larger vocabulary to accommodate our electronic toys but the way we talk with others and the respect that is necessary for our daily transactions is as old as language itself.

Unless you’re going fishing and really do need a can of worms, Listen, Investigate and Learn.

THOSE KILT & TASSELED POINTY-TOED SHOES

Lee_Broom

THE NORDSTROM WAY by Robert Spencer and Patrick D. McCarthy

 Last year I read The Nordstrom Way by Robert Spencer and Patrick D. McCarthy, published in 1995  (printed on acid-free paper) by John Wiley and Sons, Inc.

From the front inside flap:  “When it comes to customer service, Nordstrom’s standards are ‘what we all shoot for’ declares David Glass, president and CEO of Wal-Mart. ‘The Nordstrom Way’marveled correspondent Morley Safer in a SIXTY MINUTES profile, is ‘not service like it used to be but service like it never was.’

And to that I would like to add a personal memoir.

From an earlier post entitled Nordstrom Shoes:

“I own a pair of shoes that occasionally draw curious glances from friends who know me to be choosy in my selection of apparel. Recently, a pal of mine, who like my long-since departed parents spent most of his career working in the garment industry, asked me. ‘Lee, where on earth did you find those pointy-toed shoes?’

During the Seventies, Nordstrom Department Stores assembled a promotional package to test the Phoenix market.  It included round-trip airfare with the newly formed Southwest Airlines, Friday and Saturday nights at the Bonaventure Hotel, two lavish breakfasts rivaling the Las Vegas buffets of the day and generous discounts. I took part in the maiden voyage which left me with wonderful memories.

Atop one of the hotel towers was a park with trees and grass and hotel staff pampering and pandering about and pigeons to distract us from the tacky looking view of older, seedier tenements less than a block away. I compared this event with similar trips I occasionally took to Las Vegas in those years which included young, attractive people of both sexes apparently hired as shills to engage us in friendly banter as we pored over the hundred-dollar shirts and theBallys and Cole Hahns in the leather footwear departments.

I smiled at the question and replied.  ‘At Nordstrom, John; I bought them at Nordstrom.’

This memoir is typical of The Nordstrom Way. In the next few years I would receive similar complimentary forays into newsworthy events on the American scene; the opening of EPCOT Center, the maiden flight of Southwest Airlines, and to many other Grand and Glorious celebrations, many of which were inspired by The Nordstrom Way.

As a member of The Phoenix Press Club this type of pampering of members of the press were not new; it was the level of personal involvement of those who put on these extravagant displays of public persuasion that made them stand out. It was the Nordstrom application of intimacy that change the way the American Corporate World did business.

This kind of community outreach has pretty much been replaced in recent years by the forceful collection of personal data. As an American business man, I am committed to the continuation of The Nordstrom Way of personal involvement in my way of doing business and in maintaining friendships.

By Lee Broom From Leadership: A Love Story.

ADDENDUM: Recently  I was looking through The Nordstrom Catalogue and noticed in the men’s shoe department, dress shoes ranging from $75 to $2000; my KILT AND TASSLED POINTY TOED SHOES were displayed among them for roughly $750.

I looked down at my feet. With a bit of spit and some very, old-fashioned polishing those shoes look great once again beneath the rough and tumble blue jeans cuffs now resting above them.

 

c