Tag Archives: ethics

Truly

 

 

TRULY

True leaders seldom seek leadership but are  frequently followed.
True leaders are not compliant, they are true to their own ethics.
True leaders recognize, accept and attempt to share Love.
True leaders do not seek to prove but to discover Truth.
True leaders do not compete, they encourage.
True leaders allow others to be themselves.
True leaders don’t advise, they listen.
True leaders serve when needed.
True leaders are often despised.
True leaders are curious.
True leaders are us.
True leaders are.
Truth leads.
Truly.


Leadership: A Love Story.
Lee Broom.

Truly

Lee_Broom

True leaders do not seek leadership; though are often discovered. 
True leaders are not compliant, they are true to their own ethics.
True leaders recognize, accept and attempt to share Love.
True leaders do not seek to prove but to discover Truth.
True leaders do not compete, they encourage.
True leaders allow others to be themselves.
True leaders don’t advise, they listen.
True leaders serve when needed.
True leaders are often despised.
True leaders are curious.
True leaders are us.
True leaders are.
Truth leads.
Truly

From Leadership: A Love Story. 
Lee Broom.

The worst kind of information……

………that which you got from your neighbor.

It doesn’t matter if it is an email pass-along, gossip or the latest on a product recently seen on television or the internet or maybe a ten word tweet. Information gathered in this fashion is believed according to the number of repetitions within the community of the individual receiving it. Its value is based not on truth but on popularity.

This is the yardstick used by marketers.

As a marketer, I rarely possess a measure for the ethical considerations of the individuals who populate my target market. I can follow my own rules of good conduct. I can add a little music. If I make a sale I wrap my product and send it on its way.

You are your own secret weapon.

lafayette compound 009

You are your own secret weapon.

Your friends and coworkers understand what you are doing when you describe life. They understand that you are very careful in your description of details.  They understand that you are sharing so others can profit from your experience.

And then there are The Interpreters. The interpreter may think that your attention to detail reveals that you are either complaining or bragging.

Complaining is an indirect way of asking for help. So is bragging. The Interpreter must interpret when confused by honesty. Indirectness and a lack of self-awareness are the tools of The Interpreter.

Sharing on the other hand, contributes to the good of all.

When the Interpreter asks how you are doing, say GREAT. To do otherwise would impede growth for all concerned.

“Daniel in the Lion’s Den” is a great metaphor for the Detailer who is surrounded by Interpreters.

It is possible to be surrounded by a single Interpreter. Be still; it will soon be over.

This remark is mildly sarcastic. Sarcasm attempts to bridge the gap between complaining and sharing.

You are your own secret weapon. Your gift will grow when shared.

Until one understands…

Lee_Broom

Until one understands Love, one’s only protective device is Fear.

Until one  understands Fear, one’s only protective device is Love.

During gestation one’s primary protective device is Love.

With birth the new life is introduced to Fear.

 

When serving customers or when wanting to offer your company’s product for sale are you operating from a base of Love or of Fear?

How do you feel about your answer to this question?

When you are introduced to a new product or a new idea are you cautious or are you curious?

How do you feel about your answer to this question?

Enjoy your weekend.

 

 

 

 

THOSE KILT & TASSELED POINTY-TOED SHOES

Lee_Broom

THE NORDSTROM WAY by Robert Spencer and Patrick D. McCarthy

 Last year I read The Nordstrom Way by Robert Spencer and Patrick D. McCarthy, published in 1995  (printed on acid-free paper) by John Wiley and Sons, Inc.

From the front inside flap:  “When it comes to customer service, Nordstrom’s standards are ‘what we all shoot for’ declares David Glass, president and CEO of Wal-Mart. ‘The Nordstrom Way’marveled correspondent Morley Safer in a SIXTY MINUTES profile, is ‘not service like it used to be but service like it never was.’

And to that I would like to add a personal memoir.

From an earlier post entitled Nordstrom Shoes:

“I own a pair of shoes that occasionally draw curious glances from friends who know me to be choosy in my selection of apparel. Recently, a pal of mine, who like my long-since departed parents spent most of his career working in the garment industry, asked me. ‘Lee, where on earth did you find those pointy-toed shoes?’

During the Seventies, Nordstrom Department Stores assembled a promotional package to test the Phoenix market.  It included round-trip airfare with the newly formed Southwest Airlines, Friday and Saturday nights at the Bonaventure Hotel, two lavish breakfasts rivaling the Las Vegas buffets of the day and generous discounts. I took part in the maiden voyage which left me with wonderful memories.

Atop one of the hotel towers was a park with trees and grass and hotel staff pampering and pandering about and pigeons to distract us from the tacky looking view of older, seedier tenements less than a block away. I compared this event with similar trips I occasionally took to Las Vegas in those years which included young, attractive people of both sexes apparently hired as shills to engage us in friendly banter as we pored over the hundred-dollar shirts and theBallys and Cole Hahns in the leather footwear departments.

I smiled at the question and replied.  ‘At Nordstrom, John; I bought them at Nordstrom.’

This memoir is typical of The Nordstrom Way. In the next few years I would receive similar complimentary forays into newsworthy events on the American scene; the opening of EPCOT Center, the maiden flight of Southwest Airlines, and to many other Grand and Glorious celebrations, many of which were inspired by The Nordstrom Way.

As a member of The Phoenix Press Club this type of pampering of members of the press were not new; it was the level of personal involvement of those who put on these extravagant displays of public persuasion that made them stand out. It was the Nordstrom application of intimacy that change the way the American Corporate World did business.

This kind of community outreach has pretty much been replaced in recent years by the forceful collection of personal data. As an American business man, I am committed to the continuation of The Nordstrom Way of personal involvement in my way of doing business and in maintaining friendships.

By Lee Broom From Leadership: A Love Story.

ADDENDUM: Recently  I was looking through The Nordstrom Catalogue and noticed in the men’s shoe department, dress shoes ranging from $75 to $2000; my KILT AND TASSLED POINTY TOED SHOES were displayed among them for roughly $750.

I looked down at my feet. With a bit of spit and some very, old-fashioned polishing those shoes look great once again beneath the rough and tumble blue jeans cuffs now resting above them.

 

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