TRULY

 

True leaders do not seek leadership; though are often discovered. 
True leaders are not compliant, they are true to their own ethics.
True leaders recognize, accept and attempt to share Love.
True leaders do not seek to prove but to discover Truth.
True leaders do not compete, they encourage.
True leaders allow others to be themselves.
True leaders don’t advise, they listen.
True leaders serve when needed.
True leaders are often despised.
True leaders are curious.
True leaders are us.
True leaders are.
Truth leads.
Truly

From Leadership: A Love Story. 
Lee Broom.

THE BEGGAR AND THE BUSINESS MAN

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He appears from the darkness in silence; He may have been there for hours.

Like the minute hand on my Omega, I failed to notice him at first.

“Hello”.

I speak; he glares.

“Hello”

The tattered apparition holds his gaze.

“May I pass please?” I attempt to move around him. “I beg of you please, may I pass?”

He remains silent. His eyes hold mine. What are they telling me? He’s wearing a badly soiled, well-tailored, senatorially pinstriped suit, crafted apparently for a taller man in a different time, most certainly a better defined neighborhood. His attire assumes a sadness; a life of poverty? Perhaps a recently downgraded lifestyle forced upon him by difficult times?

I step to my right – he steps to his left.

“Please” I implored, “My lunch hour is over. I need to get back to my desk.” Neither a minute flick of lash nor hint of furrowed brow.

I breathe deeply and attempt to relax the imagined lines in my forehead. He remains implacable; an immovable stoic with an unknown plan. What does he have on his mind. His left hand is hidden in the left trouser pocket where gentlemen account for their coins. Is he holding a weapon? A switch-blade?

I move to the left – he to the right.

“Are you hungry? There is a warm dinner roll in my doggie bag. I had one of these for lunch; delicious. I think you’ll enjoy it.”

I raised the offering; no response.

I deke to the right and quickly left. Had I been wearing a weathered, fifty year-old, hand tailored, poorly fitting suit I might have thought for a moment that I was dancing at a street corner, practicing moves before a mirror.

Mulling momentarily: “How much to cross the street?”

“Fifty Cents”: I offer a dollar; his left hand withdraws from the left trouser pocket and places two quarters into my open palm.

The disheveled entrepreneur steps to his left.

The light turns green.

As I cross the street, I scold myself. “I was the beggar; that man in the dirty ragged suit was a succesful businessman.”

I AM WHAT I YAM

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“Do you ever feel like a comic strip character?” This was the topic of conversation at lunch with a friend last week.

“My secret self is Olive Oyl; who are you?”

When I first approached this train of thought, I was alone at my desk, wondering what I wanted to write about and the thought crossed my mind about playing cops and robbers as a boy. Or Cowboys and Indians. Or Alley Oop.

So who am I when I make that first call to a prospect or when I answer a call from a troubled client or write up an order for my favorite customer?

What hat am I wearing when I ask a lady for a dinner date?

Is there a cape in my imaginary closet?

A sword?

A turned around collar?

A Wonder Woman swim suit?

 

Our lives begin with affirmation.

By the time we are eighteen months old we have mastered the challenge of scientific observation and established our most basic methods of coping with fear. We know to act innocent or guilty, we are aggressive or pleasant, we push and we pull.

For the next couple of decades we will be creating our personas, aping lines from songs, the latest styles and speech patterns and our most private thoughts will be linked somehow to the need for approval either for protection from violence or for good vibrations as saluted by Mike Love in the sixties.

And if from all of this there emerges a goal for defining our true selves chances are we shall all benefit from this, including the servant.

If that goal is totally self-serving everyone wins but the servant.

This is a time of year where we all join hands.

Accept the Love and Pass it On.

YESTERDAY BITES THE DUST

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Of all the well established, larger-than-most retail, mega-stores,  Safeway, having begun 2016 in search of a bailout, and finally Albertson stores,  eventually succumbed to new management and to new merchandising ideas.

For those shoppers who view price as no object, the trip is short, in spite of the obstacle course that the grocery aisles have become; for those however who see to it that every penny is accounted for, low prices are one of life’s requirements; their shopping trip may take hours.

There is a Safeway in the Beverly Hills-esque neighborhood in which I live and work. Starting my workday in the Safeway environs I check the aisles for newly reduced items and then settle down in the restaurant area with a tall dark roast and discounted doughnut from the bakery; I pull out my pad and begin to take notes.

The coffee line is filled with customers with thin  young bodies who order expensive, and yes, fattening beverages. Most return to the parking lot.

Returning to ones transportation however, is quite a different thing for those choosing grocery items; the aisles are no longer  easily traversed. They are in fact, more like a maze.  The reason apparently is to slow the shoppers progress which has two obvious benefits to the store; The slower the shopping, the more crowded the cashier lines and a packed parking lot. And of course all of that results in a huge increase in impulse purchases.

A hidden benefit for Safeway is the intense effort to gather information with the purpose of efficiency as opposed to yesteryear’s method of motivating consumers to spend more. Offer your store card and get a discount. Those personalized cards are slowly being replaced with anonymous cards; efficiency being the ultimate goal.

This kind of merchandising is influencing retailing in every venue.

Notice the difference in airtime advertising and the changed appearance of internet home pages. The new Year hasn’t even begun and we are heady with the newness of life.

Accept the newness and pass it on.

 

WHAT TO DO WHEN AWAKENING TO A POST THANKSGIVING DEPRESSION.

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What to do When Awakening to A Post Thanksgiving Depression.

1. Go to the refrigerator. Place your head into the freezer and breathe deeply five times. The negative ions will perk you up.

2. Take a shower. Splashing drops of water create negative ions which will perk you up.

3. Sit down at the breakfast table and say “Thank You”. (and mean it). If you don’t know who you said that to, don’t fret, it doesn’t matter. Eat breakfast and breathe deeply and exhale before each bite.

4. As you wash the breakfast dishes, clean the dirty edges around the kitchen sink or take a mop to the kitchen floor; do one quick chore which was not in your plan.

5. Go about your day. If you find yourself looking down, raise your eyes and look for the eyes of another, peer into them and say “Hi, how’s it goin’ “ (and mean it).

6. When you go to bed say “Thank You” (and mean it). If you don’t know who you said that to, don’t fret, it doesn’t matter.


What to do When Awakening to A Day Filled With Sunshine.

1. Same as above.

By Lee Broom.

Truly

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True leaders do not seek leadership; though are often discovered. 
True leaders are not compliant, they are true to their own ethics.
True leaders recognize, accept and attempt to share Love.
True leaders do not seek to prove but to discover Truth.
True leaders do not compete, they encourage.
True leaders allow others to be themselves.
True leaders don’t advise, they listen.
True leaders serve when needed.
True leaders are often despised.
True leaders are curious.
True leaders are us.
True leaders are.
Truth leads.
Truly

From Leadership: A Love Story. 
Lee Broom.

Keep Coming Back.It Works (If You Work It).

When customers believe that they have bought a product, they congratulate themselves on their good judgment.

When customers believe they were sold a product they often grouse about either their bad judgment or the sales person or both.

Buyers brag to their friends about either their great choice, about the sales experience or both; referrals are often the result.

The second category of customer may be either complacent or unhappy. In either case referrals are not likely to result.

Customer Satisfaction is the basis upon which succesful businesses are built. Customer Service can improve or destroy a business depending on whether the Customer receives good Service or GETS "Serviced".