Of all the well established, larger-than-most retail, mega-stores,  Safeway, having begun 2016 in search of a bailout, and finally Albertson stores,  eventually succumbed to new management and to new merchandising ideas.

For those shoppers who view price as no object, the trip is short, in spite of the obstacle course that the grocery aisles have become; for those however who see to it that every penny is accounted for, low prices are one of life’s requirements; their shopping trip may take hours.

There is a Safeway in the Beverly Hills-esque neighborhood in which I live and work. Starting my workday in the Safeway environs I check the aisles for newly reduced items and then settle down in the restaurant area with a tall dark roast and discounted doughnut from the bakery; I pull out my pad and begin to take notes.

The coffee line is filled with customers with thin  young bodies who order expensive, and yes, fattening beverages. Most return to the parking lot.

Returning to ones transportation however, is quite a different thing for those choosing grocery items; the aisles are no longer  easily traversed. They are in fact, more like a maze.  The reason apparently is to slow the shoppers progress which has two obvious benefits to the store; The slower the shopping, the more crowded the cashier lines and a packed parking lot. And of course all of that results in a huge increase in impulse purchases.

A hidden benefit for Safeway is the intense effort to gather information with the purpose of efficiency as opposed to yesteryear’s method of motivating consumers to spend more. Offer your store card and get a discount. Those personalized cards are slowly being replaced with anonymous cards; efficiency being the ultimate goal.

This kind of merchandising is influencing retailing in every venue.

Notice the difference in airtime advertising and the changed appearance of internet home pages. The new Year hasn’t even begun and we are heady with the newness of life.

Accept the newness and pass it on.



Molishness, Smartishness and Lonishness



Moleskines are beginning to replace the Smarty Pants phones as the new Look-at-Me gadgetry, appearing on the tables of fancy restaurants everywhere. It isn’t too difficult to imagine that some of
these wannabe Hollywood directors spend more of their dollars on Molishness than Smartiness.

As for Lonishness , I am still dragging my feet. I can barely imagine leaving my desk for the evening without slipping  a 3″ x 5″ spiral notebook available in as many colors so far as I have subjects, into my business shirt pocket.

With only a quill and a bottle of ink, the founders  of this country
penned the Declaration of Independence. I wonder if while waiting to sign on the dotted line,  the gathering was characterized with envious observations of the appearance and quality of individual writing implements.

Peacock feather? Really?

Declaration_independence signers



True leaders do not seek leadership; though are often discovered. 
True leaders are not compliant, they are true to their own ethics.
True leaders recognize, accept and attempt to share Love.
True leaders do not seek to prove but to discover Truth.
True leaders do not compete, they encourage.
True leaders allow others to be themselves.
True leaders don’t advise, they listen.
True leaders serve when needed.
True leaders are often despised.
True leaders are curious.
True leaders are us.
True leaders are.
Truth leads.

From Leadership: A Love Story. 
Lee Broom.

Customer Satisfaction is the basis upon which succesful businesses are built. Customer Service can improve or destroy a business depending on whether the Customer receives good Service or GETS "Serviced".